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CAREERS IN THE CZECH REPUBLIC. SAP is a global leader for business software and represents a considerable part of the world’s economic power grid, with …

In House Technical Support with Finnish

For a major international company which operates a support center in Prague to cover other European countries clients needs, we actively looking for candidates who speak English and Finnish and have at least a minimal knowledge of the administration and general business services operation (the knowledge of Czech is not important). An outstanding and extensive training will be provided in all necessary IT tools as well as understanding of the day to day operations.Take off and develop your career ! become a member of a corporation that identifies potential and assist constantly in its development. To be a part of this global corporation will open the doors to your career progression both here in Prague and around the world.

Scope of employment

– Following agreed procedures receives requests for assistance from users in a pleasant and professional manner. Maintains accurate log entries of requests with fault details and contact information.

– By adherence to escalation procedures, promptly allocates unresolved calls as appropriate. Maintains log entries and advises users of actions taken.

– Following agreed procedures searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.

– Following agreed procedures responds to requests for assistance from users by providing information to enable users to solve their problems. Maintains accurate log entries of contact with resolution details and follow-up information.

– Following agreed procedures, maintains and reports up to date and accurate inventory information on the organization’s IT assets.

When you register (if you have not already done so), you will first be asked to confirm your registration. When you do that, you will be sent your account login details.

You will be able to log in and enter your CV / Resume information into the default Resume Outline layout and format in your account area. Alternatively or additionally, you can attach your original Resume document (when within the size limits) as part of your application email for the job. You may attach up to 3 files below any job posting. You must also write an introductory message or cover letter. Your Resume Outline (if you have entered one in your account) and/or your attached files will be sent directly to the employer’s email address, along with your introductory message (or cover letter) and your account contact profile. Good luck with your application!

You won’t find a company that offers more challenges, potential and access to so many different resources. IBM can provide you with the ideal environment to advance your career, and the freedom to enjoy a rich personal life.

We invite you to explore the many positions at IBM that will enhance your skills and knowledge.

GoodData is on a mission to help global companies monetize big data. We deliver the leading cloud-based analytics platform and business mashups,enabling companies of any size to convert data into business advantage. We attract the best and brightest in our industry who are dedicated to the possibilities of technology innovation. Headquartered in San Francisco, GoodData is privately held and backed by leading venture capital firms, including Andreessen Horowitz, General Catalyst Partners, Fidelity Growth Partners, Next World Capital, Tenaya Capital and Windcrest Partners.

Job Description / Responsibilites

We’re looking for a software engineer to join our Operations team. Our GoodData Business Intelligence cloud based SaaS platform is hosted on Amazon AWS and dedicated Private cloud. We’re doing every bit possible to ensure we’re using the resources efficiently, we’re quick to spin up new resources when needed and we develop our monitoring infrastructure, which gives us early heads up when not all clouds are white and fluffy.

Passion for the job is the absolute must, we all enjoy happiness and meaning that work brings to us.

Core Responsibilities

– Development and ongoing maintenance of the cloud-based production environment, with respect to SLA and deadlines

– Security awareness, compliance with industry best practice and adoption of newest trends

– Excellent functional and technical knowledge of the platform

– Participation in design, implementation and operation of the platform services both for internal and external customers.

– Participation in 24×7 on-call support and weekend maintenance windows


REQUIRED Skills and Abilities

– Good knowledge of Linux operating system administration, troubleshooting and finetuning

– Knowledge of TCP/IP based computer networks and usual internet protocols

– Ability to work independently as well as within a team

– Can-do attitude

– Work under time constraints, meeting deadlines

– Resilience to stress

– Ability to work overtime

– Ability to travel up to 20%

– Intermediate level of written technical English

– Fluent Czech or English spoken language

OPTIONAL Skills and Abilities (bringing advantage to the candidate)

– Web application’s development

– Knowledge of usual markup languages (HTML/XML)

– Programming and scripting languages knowledge: Python, Perl, Bash, C/C++, Java, Erlang

– Administration, troubleshooting and finetuning of relational databases, especially PostgreSQL

– JVM and Java application server (Tomcat, JBoss) troubleshooting and finetuning

– Virtualization (KVM, OpenStack, Linux Containers, OpenVZ)

– (Distributed) SCM – git, github


– Enthusiasm for Open source technologies

– Spoken Czech language

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